How to contact WOLFLAMB ?
If you have any questions and the answers can not be found on our site, please send an email to email@example.com at any time or contact us by telephone at ( +34 ) 936 761 071 Monday to Friday from 10.30 AM to 6:30 PM(18.30GMT). We will try to answer your questions as soon as possible!
I don’t know my size ...
When you place your order (if you look at the detailed description of an article) you will find a size guide with different international sizes.
Do you restock articles marked "out of stock "?
If an item is out of stock, we try to replace it as soon as possible. If there is no stock, we would withdraw the item from the web .
Will I receive the same product I see in the photo?
Yes , except for those products with traditional processes where there might be a slight difference in the finish.
How I can make sure I have correctly made my purchase ?
Once you have placed your order, you will receive a confirmation email. If you do not receive , please contact our sales department .
Can I delete an item from my order?
Yes . From the shopping cart you can remove items you do not want as long as you have not processed the order.
Can I cancel my order ?
Yes. You can cancel your order as long as its condition allows it. To do this you must contact the sales department .
What should I do if I receive a faulty item ?
Wolflamb.es only sells items in perfect condition, so if you exceptionally get a garment with an imperfection, please contact our sales department .
What should I do if I receive the wrong item ?
If at any time, by mistake, you receive an item you did not order please contact our sales department.
In which countries can you buy online ?
Currently you can make your shopping online in Spain, Portugal, France, Monaco, Italy, Germany, Poland, Austria, Switzerland, Greece, Romania, United Kingdom, Ireland, Belgium, Netherlands, Luxembourg, Sweden, Norway, Denmark, Russia, USA, Canada, Japan and China.
In how many languages can you navigate online?
The navigation languages on Wolflamb.es are : English and Spanish.
HOW TO BUY
BUY AT Wolflamb.es :
1) View the product/s you're interested in. Through a click you will get an extension of the picture to see the detail and the back of the product, composition , available sizes, reference and price.
2) Select an item and add the item to the basket. You can then choose to continue shopping or process order .
3) If you want to process your order you have the option to do so by signing in or by
checkout without registration.
4) Choose a payment method: Visa, Visa Electron, Mastercard, American Express, Paypal,
cash or bank transfer.
5 ) Confirm your order.
6) You will receive an email confirming your order.
What payment method can I use to make my purchase ?
We have the following payment methods: Visa, Visa Electron, Mastercard, American Express, Paypal, cash on delivery or Bank Transfer.
Why would my credit card be rejected ?
Your card may be rejected by one of the following reasons:
- The card may have expired. Check that your card does not exceed the validity date.
- You may have reached the limit of the card. Check with your bank if your card has not exceeded the amount allowed for purchases .
- Maybe some data entered is incorrect. Check that you have correctly filled in all the necessary fields.
Is it safe to use my credit card on the web?
Yes , the data is transmitted in SSL encrypted form. For payment with Visa and Mastercard transactions, will be accepted only Ces ( Secure Electronic Commerce ). After verifying that the card is attached to the CES system, the system will contact the bank that issued the credit card to the buyer to authorize the purchase. When the bank confirms the authenticity, the charge will be made on the card. Otherwise the order will be canceled.